Frequently Asked Questions
Everything you need to know about upgrading your home with Kirby Systems.
What is the standard shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery service.
Do you offer a warranty on Kirby Systems products?
Yes, all our home products come with a standard 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home decor and hardware?
We offer a 30-day return window for unused items in their original packaging. Please note that custom-made or final sale items are not eligible for return.
How can I track the status of my home installation kit?
Once your order ships, you will receive an email with a tracking number. You can also monitor your progress through the 'Order Status' page on our website.
Are your materials sustainably sourced?
At Kirby Systems, we prioritize sustainability. Over 80% of our wood products are FSC-certified, and we use eco-friendly finishes to ensure safety for your home environment.
Do you offer bulk discounts for interior designers or contractors?
Yes, we have a Kirby Pro program that offers exclusive trade pricing and dedicated support for industry professionals. Contact our sales team to apply.