Returns & Exchanges
At Kirby Systems, we want you to be completely satisfied with your home equipment and hardware. If your purchase doesn't meet your expectations, we offer a hassle-free return process within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your Kirby Systems account or visit our online returns portal with your order number and zip code to start the process.
Prepare the Package
Securely pack the items in their original packaging, including all manuals and hardware components, to ensure they aren't damaged during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return box.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing